Miami, we are preparing to serve you today. Find updated ticketing information below:
- All 2 Day GA and Saturday GA ticketholders who did not receive their wristband at Will Call have been issued a digital pass to use as your ticket. If you received a wristband that did not scan and had to do a visual check to enter, please use the digital pass received instead. Simply proceed to the GA entrance to enter the festival today with your QR code. Please check your emails and look for the subject line: Your III Points digital tickets: order #_______
- All GA+, VIP, VIP+ tickets that still need to be picked up will proceed through Will Call as planned.
Here are the measures we’ve taken so far to provide a better experience at our Will Call:
- We’ve brought on additional staffing and scan points to process all Will Call orders.
- We’ve added additional ticket scan lanes to improve flow and order outside of the festival grounds while waiting in line.
- We’ve cleared the main entrance area of restrooms and infrastructure to make more room for queues and flow.
- We’ve appointed dedicated staff at the North and South ends of NW 6th Ave to help ticketbuyers enter the correct queue for their ticket needs, whether its Will Call or Ticket Scanning. This will help with flow before even arriving at the respective tents.
Are you a single day or 2-Day ticket holder that didn’t make it into the festival last night?
- We are actively processing and responding to all refund requests and feedback about your experience last night. Please reach out to [email protected] and provide us with your order number & additional feedback about your experience to find the right solution for you.
- Please note that we can only process requests with corresponding order numbers. If you are writing regarding multiple tickets, please be sure to provide all order numbers.
Your experience is our priority, and we want to make sure you feel heard. We hope to see you under the Disco Ball.
